What on earth is a Digital Integration Support Teacher or DIST?
As new as this title may sound, the position has been around for quite some time. Most the time it has been done by a self-appointed techno-geek teacher, helping out when they could outside of our regular teaching duties. Over the years, I seem to have fallen into the role of head geek in my school. Although this role has been great for my wine cellar, the degree to which I could help teacher(s) was limited to a “can you do me a favour” kinda thing.
As our school moved toward a greater reliance on digital tools for teaching, this role started to require far more attention than just being a spare time, off the side of my desk kinda thing. Late last school year, it was decided that it was necessary to formally allocate time for an in-house “edtech specialist”
The tipping point was that, in the 2014/15 school year, our school was to begin the process of becoming a BYOD school and employing google classroom to facilitate curriculum delivery. If this was going to have any hope of being a success, staff would need more support. As a result our school has funded three 80 minute blocks, split between two teachers for the sole purpose of providing pedagogically sound tech support.
With this 240 minutes, we serve the technology needs of 1300+ students, 90 teachers and 70 support staff. When I interviewed for the position I referred to it as boots on the ground classroom support and so far it seems to be working for teachers, if not for my wine cellar.
When we started this little adventure, I figured it might be useful if I tracked our tech related staff contacts over the year just to get an idea of what we were spending the most time on. In the first 4 months we have begun to paint an interesting picture of what teachers need in the way of frontline tech support.
Google Classroom – 21.2%
At 21.2% Google Classroom just narrowly edges out Workflow, BCESIS and Tech Issues for the most attention needed. This percentage should have been higher but the roll-out of Google Classroom took a bit longer than expected so it lagged behind other tech needs over the term.
So far the Google Classroom support has revolved around the nuts and bolts of creating a digital classroom. Time has been spent on helping teachers set up their Google Classroom, making use student passwords were Google compliant and showing students how to navigate the Google Classroom. Hopefully next term, we can begin to focus on helping teachers develop their digital curriculum for the Google Classroom.
Work Flow 19.7%
Work Flow is a significant issue for teachers in the digital world. Emails, calendar syncing, document sharing, posting digital assignments, collecting digital assignments… There is a lot to get your head around in the digital classroom and regardless of how simple we tell people it is, let’s be honest. We have not made things simpler by introducing technology into the classroom. To this date I have yet to see any Teacher >> Student >> Teacher transaction that is as simple as having a student write their answers on a piece of paper, then handing that piece of paper to the teacher.
The other thing we did a fair bit of, was helping teachers migrate the work they had created on a personal Google Drive, onto their new School District Google account. This work represented hundreds of hours spent by teachers creating digital content for their classes and that transfer was of the utmost importance to them if they were going to use Google Classroom.
This category is only relevant to teachers in British Columbia but for those who don’t teach in BC. BCESIS is our long beleaguered student management system that does not play nice with Java. Especially Java on Mac computers. This term, I spent an inordinate amount of time making BCESIS work on Macbook computers. Needless to say, I hope the new student management system that is being rolled out in the next year, works better than BCESIS.
Tech Issues 19.7%
These tech issues usually revolved making people’s hardware play nicely with other hardware. Projection and printer issues topped the list but I also dealt with password issues, viruses, device set up and software installs. Things that were quick and easy to fix without bothering the district tech department.
Resource Consult 10.6%
This is what I was hoping to spend more time on with teachers this term but I think it will come in time.
What the resource consult would involve is sitting down with a teacher and exploring ways to integrate digital tools and media into their teaching. The DIST would sit down with the classroom teacher and go over what they would like to do or try in their class using a digital resource(s). Then the DIST would suggest what resources or tools would accomplish the teachers objective and then help plan how the teacher would implement it into their class.
This may simply involve a “Here try this!” or it might involve sitting down and helping plan a lesson, a unit, a delivery strategy or any other kind of support the teacher might need. This would Include working with the teacher in their class when they first introduce the new digital strategy, resource or lesson.
Google Drive 6.1%
Since Google Classroom is built on Google Drive, once an institution has signed up for Google Apps for Education, everyone on staff has access to Google Drive. What is happening now is that we are now helping non teaching staff move their work lives from storage on the local network, over to Google Drive. This includes Admin, counselling, learning assistants and whoever else has use for the Drive.
Website (The rest)
Bringing up the backend of this list is the lowly old website. As teachers become more digitally savvy, many begin to play with the idea of setting up a web space to call their own. Although it sits at the bottom of my tech contacts in my school, it is a topic I answer questions about quite frequently via my twitter account. For the most part, I direct most teachers toward Weebly or Google Sites as they are simple and less time-consuming. Those who are serious about their web presence (especially blogging) I tend to recommend WordPress.
So what do teachers want from there tech?
This term has been interesting but one thing has become abundantly clear. Teachers need and want help with technology in their classroom and we have left teachers to their own means for far too long. What has also become clear is that their needs are not all that complex.
A retired teacher friend of mine use to say to me “The overhead projector is the perfect piece of classroom technology”
- Instant on, no waiting for it to “boot up”.
- Not dependant unreliable networks
- Easy to fix. No waiting for the tech department to come to your rescue.
Although we have come a long way since the glory days of the overhead projector, in many ways his sentiments still ring true. Teachers want technology that is fast, reliable and easy to troubleshoot when it isn’t working properly. Unfortunately, the simple days of the overhead projector have all but disappeared and as such, so have teachers expectations of their classroom technology.
2014 Top 6 Teacher Techspectations
- Projection - Teachers are dependant on projection, just like the days of the simple overhead projector and the nasty old chalkboard before that. If a teacher does not have projection, they are instantly hamstrung.
- Internet that works – So much of the supplementary material that teachers use for instruction is on the net, when it is down, an entire lesson can be destroyed.
- Reliable WiFi – As we move toward BYOD and students’ access to assignments and resources are dependant on WiFi, a reliable WiFi system becomes a necessity. When it doesn’t work, neither do the students.
- Assignment transactions – Teachers want a simple means of distributing digital assignments and collecting those assignments.
- Marking Digital Assignments – Being able to distribute and collect assignments digitally is all well and dandy, but if you want to REALLY make a teacher happy… Make it easy to mark those assignments in the digital environment.
- Marks & Attendance - The one necessary evil in the bunch, there is nothing more annoying to a teacher when the software they are expected to take attendance on and complete report cards on, does not work. If this were a day-to-day issue it would top the list of digital pet peeves.
Merry Christmas all!